TERMS AND CONDITIONS

Effective Date: 12th June 2026

By booking, accessing, purchasing, or participating in any coaching services provided by Leanne Johnson, you agree to the following Terms and Conditions.

1. Services

We offer coaching, training, and consultancy services in public speaking, communication, confidence-building, body language, presentation skills, and related personal and professional development topics.

Services may include:

One-to-one coaching sessions

Group coaching sessions

Workshops and training programmes

Online courses and digital resources

Memberships and support programmes

2. Booking and Payment

All sessions and programmes must be booked in advance via our booking system or through direct communication.

Full payment or an agreed payment plan is required to secure your booking.

We accept payment via Stripe, bank transfer, or any other payment method agreed in writing.

By entering into a payment plan, the Client agrees to pay the full programme fee and remains liable for all scheduled payments regardless of attendance, participation, or completion of the programme.

All fees are quoted in GBP (£) and are non-refundable except where stated otherwise in these Terms.

3. Payment Plans and Failed Payments

Where a payment plan has been agreed, the Client remains liable for the full programme fee regardless of attendance, completion, or early withdrawal from the programme.

If any payment is missed, declined, reversed, cancelled, or otherwise fails, the outstanding balance shall become immediately due and payable.

The Coach reserves the right to suspend coaching services, support, resources, recordings, and future sessions until payment has been brought up to date.

Failure to make payment does not terminate this agreement or remove the Client's obligation to pay the outstanding balance.

4. Cancellations and Refunds

Cancellations made more than 48 hours before a scheduled session may be rescheduled subject to availability.

Sessions cancelled within 48 hours of the scheduled start time, or missed without notice, will be forfeited.

No refunds will be provided for missed sessions, non-attendance, change of circumstances, change of mind, or early withdrawal from a programme.

At the Coach's discretion, an alternative session time may be offered.

If the Coach needs to cancel or reschedule a session, the Client will be offered an alternative appointment or a refund for the affected session where appropriate.

5. No Early Termination

Where a coaching programme has been purchased, the Client is committing to the full programme and payment obligation.

The Client may choose not to continue attending sessions; however, this does not cancel, reduce, or remove the agreed payment commitment.

No refunds or partial refunds will be provided where a Client elects not to complete a programme.

6. Session Conduct

Clients are responsible for arriving on time and ensuring they have access to a suitable environment, technology, and internet connection for online sessions.

Coaching is a collaborative process. The Client accepts responsibility for their own decisions, actions, implementation, and results.

The Coach reserves the right to terminate any session or coaching relationship where abusive, threatening, inappropriate, discriminatory, or disruptive behaviour occurs.

No refund will be provided where services are terminated due to a breach of these Terms.

7. Recording Sessions

Recording sessions is strictly prohibited unless written consent has been provided by both parties.

Where recordings are provided by the Coach, these remain the intellectual property of the Coach and may not be copied, distributed, shared, sold, or reproduced without written permission.

8. Intellectual Property

All coaching materials, frameworks, methodologies, worksheets, presentations, videos, recordings, digital content, and session content remain the intellectual property of Leanne Johnson.

Clients are granted a personal, non-transferable licence to use materials for their own development.

Materials may not be copied, reproduced, modified, shared, distributed, sold, licensed, published, or used for commercial purposes without prior written consent.

9. Results Disclaimer

While we are confident in the value of our coaching services, we make no guarantees regarding specific results, outcomes, income, business growth, speaking opportunities, confidence levels, or personal achievements.

Results vary depending on individual circumstances, commitment, effort, implementation, and external factors beyond our control.

10. Limitation of Liability

To the fullest extent permitted by law, Leanne Johnson shall not be liable for any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from participation in coaching services.

This includes, but is not limited to:

Business decisions

Financial loss

Loss of opportunity

Reputational damage

Emotional distress

Personal or professional outcomes

The total liability of the Coach shall not exceed the amount paid by the Client for the relevant service.

11. Debt Recovery and Collection Costs

The Client agrees that any unpaid fees may be pursued through debt recovery procedures.

The Client shall be responsible for all reasonable costs incurred in recovering unpaid amounts, including but not limited to administrative costs, debt collection fees, legal fees, court fees, and enforcement costs where permitted by law.

12. Chargebacks and Payment Disputes

The Client agrees not to initiate a chargeback, payment dispute, or reversal without first contacting the Coach in writing and providing a reasonable opportunity to resolve the matter.

Where a chargeback is raised for services already delivered, the Coach reserves the right to provide attendance records, booking confirmations, communications, contracts, invoices, and evidence of service delivery to dispute the claim.

13. Confidentiality

Any information shared by the Client during coaching sessions will be treated as confidential unless:

Disclosure is required by law;

There is a risk of harm to the Client or others;

The Client provides written consent for disclosure.

The Client also agrees not to disclose confidential information relating to the Coach's business, materials, or methods.

14. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to events beyond their reasonable control, including but not limited to natural disasters, illness, internet outages, government restrictions, acts of terrorism, or other unforeseen circumstances.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Acceptance of these Terms and Conditions occurs when a Client purchases a coaching service, pays an invoice, enters into a payment plan, books a coaching session, signs a coaching agreement, or otherwise engages coaching services.

PRIVACY POLICY

Effective Date: 12th June 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect:

Name

Email address

Telephone number

Billing information

Payment information (processed securely through third-party payment providers)

Information shared during coaching sessions

Website usage information through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Deliver coaching services

Manage bookings and appointments

Process payments

Communicate with you regarding services

Improve our website and customer experience

Send marketing communications where consent has been provided

3. Data Storage and Security

Your information is stored securely and accessed only by authorised personnel where necessary.

We take reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

4. Third-Party Services

We may use trusted third-party providers including, but not limited to:

Zoom

Stripe

Google Workspace

Email marketing platforms

Scheduling and booking systems

These providers operate under their own privacy policies.

5. Your Rights

Subject to applicable data protection laws, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Restrict or object to certain processing activities

Withdraw marketing consent at any time

To exercise any of these rights, please contact:

Leanne Johnson
Email: [[email protected]]

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You may adjust your browser settings to disable cookies if you wish.

7. Contact

For any questions regarding these Terms and Conditions or Privacy Policy, please contact:

Leanne Johnson
Email: [[email protected]]